We stand behind our repair services with a comprehensive refund policy:

• 90-Day Warranty: All repairs come with a 90-day warranty against defects in workmanship
• No-Fix, No-Fee: If we cannot repair your printer, you pay nothing for diagnostic services
• Satisfaction Guarantee: If you're not satisfied with our repair, we'll make it right or refund your money
• Parts Warranty: All replacement parts are covered under manufacturer warranty

For commercial printing services:

• Quality Guarantee: We guarantee the quality of all printed materials
• Reprint Policy: Defective prints will be reprinted at no charge
• Cancellation: Orders can be cancelled before production begins for a full refund
• Rush Orders: Rush order fees are non-refundable once production has started

Our refund process timeline:

• Request Processing: Refund requests are processed within 2 business days
• Credit Card Refunds: 3-5 business days to appear on your statement
• Cash Payments: Immediate refund available at our location
• Check Payments: Refund check issued within 5 business days

The following items are non-refundable:

• Diagnostic fees (when repair is declined by customer)
• Custom printed materials that meet specifications
• Digital files and design services
• Consumable supplies (ink, toner, paper) once opened
• Services performed at customer's request against our recommendation

To request a refund:

1. Contact us within 30 days of service completion
2. Provide your service order number and receipt
3. Explain the reason for your refund request
4. Allow us the opportunity to resolve the issue first